Purchase and Delivery Terms

Please read carefully before ordering goods!

  1. General Provisions

1.1.                     These Purchase and Delivery Terms (hereinafter “the Terms”) constitute the agreement between UAB VEIKA (a private limited liability company established and operating in accordance with the laws of the Republic of Lithuania, legal entity identification number: 120539180, registered office address: Baltosios Vokės g. 37, Vilnius, Lietuva / Lithuania) (hereinafter “Veika”) and you, on the grounds whereof Veika will enable you to acquire goods offered by Veika (hereinafter jointly “the Goods”) at www.dimensedecor.com (hereinafter “the Website”).

1.2.                     These Terms are mandatory for all persons ordering and/or acquiring the Goods on the Website. If you disagree with any of the provisions of the Terms, please do not order the Goods. If you have any questions related to these Terms, please contact Veika.

1.3.                     You have the right to acquire the Goods only in case when, according to effective laws, you are entitled to enter into a binding agreement with Veika and only provided that you comply with these Terms and executed laws. If you are below the age of 18, you can acquire the Goods only subject to consent of your parents or other legitimate representatives. By placing an order for the Goods, you confirm that you are either a person at the age of 18 or above or have consent of your parents or other legitimate representatives.

1.4.                     You can contact Veika by

Phone: +370 5 270 66 35

Fax: +370 5 270 66 35

E-mail: office@veika.lt

Address: Baltosios Vokės g. 37, Vilnius, Lietuva / Lithuania

  1. Purchase of goods

2.1.                     To order the Goods on the Website, you need to register on the Website by entering the requested data. A request to confirm registration will be sent to the e-mail address indicated by you. You will need to confirm it in order to continue purchasing.

2.2.                     After registering on the Website, select and mark the Goods you wish to buy, indicate the delivery address and confirm the order (hereinafter “the Order”) using electronic (the Website’s) means.

2.3.                     Before you confirm the Order, you will have to confirm that: (a) you have read and understood these Terms and agree with them; (b) you have read and understood the Privacy Policy; (c) you understand that you will have to pay the price of the Goods upon confirming the Order. If you fail to provide at least one of the aforementioned confirmations, you will not be able to proceed with the Order.

2.4.                     Upon confirming the Order, you have to pay for the Goods by one of the selected methods: bank transfer or using a bank payment system.

2.5.                     When your Order is received, Veika sends the confirmation of the Order to the e-mail indicated in the Order.

2.6.                     From the moment when Veika confirms the Order, it is considered that the agreement for the purchase and sale of the Goods indicated in the Order is concluded between Veika and you (the Agreement). The Terms constitute an integral part of the Agreement. Veika begins the execution of your Order only after it receives the whole amount payable under the respective Order.

  1. Delivery of the Goods

3.1.                     The Goods will be delivered to the address indicated by you.

3.2.                     The expected date of the delivery of the Goods will be indicated on the Website when you place the Order. You can check the status of the placed Order on the Website at any time.

3.3.                     Veika always endeavours to deliver the Goods within 2 weeks from the moment of payment, unless the Website indicates a different term of delivery.

  1. Quality of the Goods

4.1.                     Veika seeks to ensure that the Goods meet the requirements established in legal acts and are suitable for use according to their purpose. The Goods are covered by the warranty provided for in the applicable legal acts.

4.2.                     If you find defects of the Goods, you have to inform Veika to that effect in writing within a reasonable period of time but in any case not later than within 8 (eight) days from the day when the Goods are delivered to you.

4.3.                     You should take into account that some properties of the Goods (for example, colours) may depend on the type, settings or quality of the device you are using and, therefore, may differ in reality from what you see through the device you are using. Such differences will not be considered as defects of the Goods.

  1. Right to withdraw from the Agreement

5.1.                     You have the right to withdraw from this Agreement within 14 days without indicating any reason. The period of withdrawal from the Agreement will expire 14 days from the day when you or the person indicated by you, except for the carrier, physically receives the last item of the Goods under the same Order.

5.2.                     In order to exercise the right to withdraw from this Agreement, you have to communicate your decision to withdraw from the Agreement by the contact details indicated in the Terms of Veika by providing an unambiguous statement (e.g. by regular mail, fax, or e-mail). You can use the attached model form, but this is not mandatory. For the time limit for withdrawal from the Agreement to be observed, it is sufficient for you to send a message stating that you are exercising your right to withdraw from the Agreement before the end of the time limit for withdrawal from the Agreement.

5.3.                     If you withdraw from the Agreement in accordance with the procedure established in the Terms, Veika will repay you the money received from you, including delivery expenses (except for extra expenses incurred, if you select a delivery method different from the standard cheapest one proposed by Veika). If you return only a part of the Goods delivered under one Order, the delivery expenses shall not be repaid.

5.4.                     From the amount to be repaid, we can deduct losses for the loss of the value of the Goods resulting from non-obligatory actions, which were performed with the Goods (the actions are not obligatory to determine the nature, properties and functioning of the Goods).

5.5.                     Veika will repay the money without undue delay, but, in any case, not later than:

5.5.1.                  Within 14 days from the day when you return to Veika the Goods delivered to you;

5.5.2.                  Within 14 days after you provide evidence that you have returned all the Goods to Veika;

5.5.3.                  If the Goods were not delivered, within 14 days after you informed Veika about withdrawal from the Agreement.

5.6.                     Veika will perform such repayment using the same payment methods as you used when performing the initial payment transaction, unless you explicitly agree to a different method; in any case, you will not have to pay any charges related to such repayment.

5.7.                     You have to send the Goods back or transfer them to Veika immediately and, in any case, not later than within 14 days from the day when you informed about your decision to withdraw from the Agreement. The time limit has not been infringed if you sent the Goods before the end of the time limit of 14 days.

5.8.                     You have to cover the direct expenses of the return of the Goods.

  1. Personal Data

6.1.                     Veika processes your personal data in accordance with the procedure established in the Privacy Policy.

6.2.                     If you indicate another person’s personal data in your Order, you must ensure that you are processing those data and transferring them to Veika for further processing for the purposes of the conclusion and execution of the agreement having informed the data subject to that effect in advance and with a legitimate ground for that purpose.

  1. Intellectual Property

7.1.                     Veika trade marks and logos, domain name, Website as well as all separate elements thereof, including, but not limited to, texts, photographs, drawings used on the Website and all materials available on the Website, presentation, image and design of any page of the Website, software, databases, and all intellectual property rights to them are exclusively owned by Veika. You undertake not to copy, modify, demonstrate, reflect, apply or use otherwise these intellectual property objects without a separate written consent of Veika.

  1. Responsibility

8.1.                     You are responsible for the security of your user name, password or other data that allow logging in to the Website. However, if you have noticed that somebody is unlawfully using your user name and password, please contact Veika immediately.

8.2.                     You must provide Veika with all correct and complete requested information. You are responsible for the correct indication of the address for the delivery of the Goods.

8.3.                     Veika’s responsibility for the quality and delivery of the Goods is established in applicable legal acts.

8.4.                     The Website may contain third-party links, advertising notices, offers of services, special offers, other events or actions, which do not belong to and are not controlled by Veika. Veika does not assume any liability and is not responsible for third-party websites, information, data, products or services. If you connect to third-party websites, use their services or content through the Website, you do so while assuming entire responsibility and agree that Veika will not assume any liability arising due to your connection to third-party websites or use of their services or content.

  1. Amendments and Termination

9.1.                     Veika may amend these Terms from time to time. The latest (current) version of the Terms is always seen and available on the Website. Prior to confirming each Order, you must familiarise yourself and agree with the version of the Terms currently in force. The Order will be subject to the version of the Terms, which was in force at the time of the confirmation of the Order.

9.2.                     Veika has the right to discontinue the activities of the Website at any time. Such discontinuation will not affect the agreements on the purchase and sale of the Goods effective at that time.

  1. Complaints

10.1.                   If you consider that Veika has infringed your rights or lawful interests related to a consumer contract, you have the right to apply to Veika, the State Consumer Rights Protection Authority (Vilniaus g. 25, Vilnius; tarnyba@vvtat.lt; www.vvtat.lt) or court in order to defend your infringed or disputed rights or lawful interests. Your application to the State Consumer Rights Protection Authority does not deprive you of the right to apply to court.

10.2.                   First, you must apply to Veika by the contact details indicated in the Terms and state your requirements, except for cases when you directly apply to court. You must apply to Veika no later than within three months after the day when you became aware or should have become aware of the infringement of your rights or lawful interests.

10.3.                   Veika will consider your application free of charge and, if not accepting your requirements, will provide you with a reasoned duly documented written reply no later than within 14 days from the date or receipt of your application, unless applicable legal acts establish otherwise.

  1. Other Provisions

11.1.                   These Terms and any agreements of purchase and sale of the Goods shall be concluded and interpreted in accordance with the laws of the Republic of Lithuania.

11.2.                   Any disputes, differences or claims arising from or related to these Terms or a separate agreement on purchase and sale of the Goods as well as issues of their infringement, termination or validity shall be resolved in the courts of the Republic of Lithuania in accordance with the procedure established by the laws of the Republic of Lithuania.

11.3.                   All warnings or other notifications related to the Goods, these Terms or the Agreement shall be presented by e-mail.

11.4.                   If any of the provisions of these Terms is or becomes fully or partially invalid, it shall not affect the validity of the remaining provisions. This provision shall also apply in cases of partial withdrawal from the Agreement.