Privacy policy

Privacy Policy

1. What does this Privacy Policy mean?

This privacy policy (hereinafter ‘the Privacy Policy’) defines the main personal data processing rules and conditions applicable to: visitors of the website www.dimensedecor.com (hereinafter ‘the Website’); clients of UAB VEIKA (hereinafter ‘VEIKA’); persons who have performed active actions in VEIKA social media accounts; persons who have agreed to receive VEIKA marketing materials; candidates participating in selections for jobs in VEIKA (hereinafter ‘the Clients’).

2. About VEIKA

UAB VEIKA, legal entity identification number: 120539180, registered office address: Baltosios Vokės g. 37, Vilnius, data about the company are accumulated and stored in the Register of Legal Entities of the Republic of Lithuania. Contact persons for data matters. E-mail: office@veika.lt; phone number: +370 5 270 66 35.

3. What ‘personal data’ means?

‘Personal data’ means any information collected about the Client by VEIKA, which can be used to identify the Client and which is protected electronically or otherwise.

Personal data cover any information, including the Client’s forename, surname, address, e-mail address, phone number, birth date, car licence plate (registration) number, settlement data, date and duration of the use of the services, and price, which are collected by VEIKA about the Clients for the purposes specified in this Privacy Policy or in the Client’s separate consent or agreement with VEIKA.

These data also cover the Client’s personal information available in the public space, with which VEIKA becomes acquainted when the Client contacts VEIKA through social media means or performs active actions in social media accounts.

4. How VEIKA collects and uses Clients’ personal data

VEIKA needs Clients’ personal data, which can be collected in the ways described below. In the Privacy Policy, we indicate what can be excepted when VEIKA collects personal data about:

• persons who use the services of VEIKA or acquire goods distributed by VEIKA;
• persons who create an account on the Website;
• persons who agree to receive VEIKA marketing materials;
• persons who have contacted VEIKA;
• visitors of the Website;
• users of social media who have addressed VEIKA through VEIKA social media accounts or participate in it by active actions;
• candidates to a job.

5. Registration on the Website

When you register on the Website and create your account, we process your following personal data for the purposes of the execution of the agreement: forename, surname, account creation date, e-mail, address, and phone number. We process these data as long as your account exists. If the account is not active for 5 years, we inquire you whether you wish to maintain the account further and, if you give no or negative response, we will remove the account and delete all your related data.

6. Personal data processed in the provision of services or sale of goods

For the purposes of the sale of goods or provision of services, conclusion and execution of the agreement, we will process your following personal data: forename, surname, birth date, residence place (address), phone number, e-mail address, order date, delivery date, service provision date, product or service description, buyer’s VAT payer number, settlement method and amount, settlement date, and VAT invoice data (these data are mandatory for the purposes of the conclusion and execution of the agreement).

For this purpose, personal data shall be processed within the following terms: 10 years after the conclusion of the agreement – data proving the fact of the conclusion of the agreement and information related to the conclusion of the agreement as well as documents proving financial transactions; 5 years – other information. These data are processed on the grounds of the execution of the agreement concluded between you and VEIKA.

If you do not fulfil your payment obligations under the agreement on time, we will process your following personal data for the purpose of the administration of your indebtedness: forename, surname, indebtedness information, payment dates, and default interest. We will process these data on the grounds of the execution of the agreement and they are necessary for the proper fulfilment of the agreement. For the purpose of the administration of indebtedness, your personal data will be stored for three years after the indebtedness is totally covered. The period of the processing of the data may be extended in case we need to defend our rights in the resolution of disputes.

7. Direct marketing

Direct marketing is conducted in respect of persons who have reached the age of 16 and provided their consent.

To persons who have provided their contact details and expressed desire to receive information about goods and/or services offered by VEIKA, we will send offers for the provision of services or sale of goods of VEIKA, newsletters and other advertising materials, inquire their opinions on the services provided, communicate VEIKA new and procedure of the provision of the services.

For the purpose of direct marketing, VEIKA will process your following personal data: forename, surname, phone number, e-mail address, and birth date (mandatory data without which we will not be able to send direct marketing messages).

For the purpose of direct marketing, your data will be used for 2 years after the receipt of consent and will be deleted thereafter.

If you are our client and less than 2 years have elapsed from your last acquisition of VEIKA service or goods and you have not expressed objection regarding the receipt of VEIKA direct marketing messages, we will sent to you by e-mail, on the ground of our lawful interest, messages regarding goods and services that are similar to the services provided to or goods purchased by you.

You have the right to opt out of the receipt of direct marketing messages by informing VEIKA respectively by e-mail office@veika.lt.

8. Contact us

The Website provides several ways how you can contact opt out VEIKA. We ourselves receive, review all messages and prepare answers. If you contact us by e-mail, we will process your following data: your forename, surname, e-mail address and correspondence text.

Such data will be processed on the grounds of your consent in order to prepare for the execution of the agreement or to answer questions of your interest. If you do not provide your contact details, it will be impossible to contact you.

Correspondence is kept for 4 years after the receipt of the message, except for information for the storage of which the Privacy Policy or legal acts establish other terms.

All personal data, which you provided in communicating with us are only used for the purposes indicated above and to review messages and administer and manage communication flows or, if required, to resolve disputes. We undertake not to use your personal data without your explicit consent in any publications so that you could be identified.

Please note that we may have to contact you by regular mail, e-mail or phone. Please immediately inform us in case of change of your personal data.

9. Social media

All information, which you provide to use via social media (including messages, use of ‘Like’ and ‘Follow’ fields, and other communication) is controlled by the social network controller.

The Website provides links to our accounts in social media. Now, we have the following accounts in the following social media:

• Facebook VEIKA; Facebook Data Policy is posted at https://www.facebook.com/privacy/explanation;
• Instagram: Dimense; Instagram Data Policy is posted at https://help.instagram.com/519522125107875 

We recommend you to read the data policies of third parties and contact the service providers directly in case you have any questions as to whether they use your personal data.

10. Cookies

A cookie is a small alphanumeric file that we store on your browser or on your computer’s hard drive subject to your consent. We use different cookies for different purposes. Cookies also help us to distinguish you from other users of the Website, so they provide a more pleasant experience of using the Website and allow us to improve the Website.

Most browsers allow rejecting all cookies, while some browsers provide an option to reject only third-party cookies. Therefore, you can take advantage of these options. For more information, refer to the user guide for your browser or device. However, please note that blocking all cookies will have a negative effect on the use of the Website, and without the cookies you will not be able to use all the services provided on the Website.

We use the cookies defined below, and you can find their detailed list at the end of this document:

• Cookies that are absolutely necessary.

These cookies are necessary to ensure the functioning of the Website. The basis of the data processed by such cookies is the proper execution of the agreement when the Client visits the Website, and VEIKA ensures the quality and security of the visit. These may be cookies, which, for example, allow the Client to log in to and access protected areas of the Website, register for events or use other services.

• Analytical and/or performance cookies.

These cookies allow VEIKA to identify and count visitors of the Website and monitor how visitors are moving around the Website when using it. This helps VEIKA improve the performance of the Website, for example, to ensure that the Clients can easily find what they are looking for. The ground for the processing of the data collected by these cookies is the consent of the Clients.

• Functional and advertising cookies.

These cookies are used to identify Clients when they return to the Website. This allows VEIKA to provide content tailored to the needs of the Clients, to memorise information relevant to the Clients and to disseminate advertising. The ground for the processing of the data collected by these cookies is the consent of the Clients.

11. Participation in selection procedures

We collect and process your CV and/or motivation letter and/or other information provided by you during participation in a selection procedure for the purpose of carrying out the job selection on the grounds of your consent, which you express to us or the recruitment company by sending your CV.

If you do not provide your CV and/or motivation letter, we will not be able to evaluate your appropriateness for taking the proposed position.

We undertake to delete and/or destroy your personal data at the end of the employee selection procedure, within 5 working days after the employment contract is signed with the selected candidate.

12. Data disclosure

We can disclose information about you to our employees, managers, intermediaries or service provider if it is reasonably required for the purposes provided for in this Privacy Policy.

Also, we can disclose information about you in the following cases:

• we have to do so according to the law;
• in order to defend our rights or interests (including the provision of your personal data to third parties in order to recover your debts to us);
• in intending to sell a part of VEIKA activities or assets, when disclosing your personal data to the potential buyer of the activities or their part;
• in the case of sale of VEIKA activities or their substantial part to third parties.

Your personal data will not be transferred to any third country and/or international organisation.

We do not provide your personal data to any third parties, except for the cases provided for in this Privacy Policy.

The list of recipients or categories of recipients provided in the Privacy Policy may change, so if you wish to be informed about changes in the recipients of your personal data, please inform us respectively by e-mail office@veika.lt, indicating the following: “I wish to receive information about change of the recipients of my personal data, name, surname”.

13. Third-party materials and third-party websites

Our Website may contain advertising provided by third parties. Such third parties are exclusively responsible for the content of such advertising and must ensure that it complies with all applicable laws and regulations.

You may visit third-party websites at your own risk. We do not assume any direct or indirect responsibility for the content published in them, accuracy of information, opinions provided in the, or quality of goods and services offered by a third party.

Our information materials may contain information the source of which is third-party websites. Materials taken from a third-party website will be respectively marked, and a link to the initial website may also be provided. We do not assume any responsibility either for materials published in a third-party website to which the Client is directed for more detailed information about an event or for the personal data used by such a third party.

14. Security of your personal data

Your personal data will be processed in accordance with the requirements established by the General Data Protection Regulation, the Law of the Republic of Lithuania on Legal Protection of Personal Data, and other legal acts. When processing your personal data, we implement appropriate organisational and technical measures that ensure the protection of the personal data against accidental or unlawful destruction, alteration and disclosure as well as against any other unlawful processing.

15. Your rights

This chapter provides information about your rights related to the processing of your personal data carried out by us and about cases when you can exercise those rights. If you wish to receive more information about your rights or to exercise them, contact us by the following e-mail address: office@veika.lt. Without any undue delay but not later than within 1 month from the receipt of the request, VEIKA will provide you with information about actions taken upon receipt of your request regarding the exercise of your rights. With regard to the complexity of the request and the number of received requests, the aforementioned term may be extended by another 2 months; however, in such a case, we will inform you about such a term extension and its causes within 1 month from the receipt of the request. VEIKA shall refuse to exercise your rights only in the cases provided for by legal acts.

• Right to withdraw consent

If you have provided us with your explicit consent to the processing of your data, you can withdraw it at any time by a notice to the following e-mail address: office@veika.lt.

• Right of access to your personal data

We seek that you thoroughly understand how we use your personal data and do not experience any inconvenience due to such use. You can contact us at any time and inquire whether we process any of your personal data. If we store or use your personal data in any way, you will have the right of access to such data. In order to do so, please provide your written request to use by e-mail office@veika.lt and confirm your identity. When providing such a request, please adhere to the principles of fairness and reasonableness.

• Right to request further information

We hope that you understand that it is very difficult to discuss all possible ways of personal data collection and use. We try to provide as clear and detailed information as possible and undertake to update this Privacy Policy in case of change in the personal data use process. However, if you have any questions regarding the use of your personal data, we will be happy to be able to answer them or provide all further information, which we can disclose. Please contact us if you have any specific question or do not understand any of the presented information.

• Additional rights

Below we provide information about your additional rights, which you can exercise in accordance with the procedure described below.

• You have the right to request that we rectify any inaccuracies in the available data. In such a case, we may request you to prove the rectified information.
• You have the right to request that we delete your personal data. Please not that we will only be able to fulfil such a request if:
• your personal data are no longer required for the implementation of the purposes for which they were collected (for example, we need your personal data to be able to answer your letters);
• we are prohibited by law to collect, store or use the personal data;
• your personal data are not required to establish, implement or defend a legal claim, for example, in court proceedings.
• You have the right to request that we restrict the processing or do not process your personal data:
• during the period required to ascertain the accuracy of your personal data when you make complaints regarding the accuracy of the data;
• the collection, storage or use of your personal data performed by us in unlawful but you decide not to request the deletion of the data;
• when we no longer need your personal data but you need them to be able to establish, fulfil or defend a legal claim;
• during the period required to determine whether we have a more important legal ground to continue the processing of your personal data if you have exercised your right to express objection to the processing of the personal data.
• You have the right to the transfer of data, which were received by us under your consent or for the purposes of the conclusion of the agreement. If you exercise this right we will, at your request, transfer a copy of the data provided by you.
• You have the right to object to the use of your personal data by us:
• when we use such data in order to ensure our lawful interests but do not have a more important legal ground to continue the use of your personal data; or
• at any time when we use your personal data for sending newsletters or for direct marketing purposes. In this case, the data will no longer be used for those purposes but they can be used for other lawful purposes.

16. Complaints

If you consider that your, as a personal data subject, rights are and/or may be infringed, please address us immediately with a complaint by e-mail office@veika.lt Only upon the receipt of your complaint, we undertake to contact you within a reasonable time and inform about the progress of the investigation of the complaint and, thereafter, about the result.

If you are not satisfied with the results of the investigation, you can lodge a claim with the supervisory authority, i.e. the State Data Protection Inspectorate.

17. Responsibility

It is your responsibility to ensure that the data provided to us by you are accurate, correct and complete. In the case of change in the data provided by you, you have to immediately inform us about that by e-mail or phone. In no case shall be responsible for any damage incurred by you as a result of the fact that you have indicated incorrect or incomplete personal data of failed to inform us when they changed.

18. Amendments to the Privacy Policy

We can update or amend this Privacy Policy at any time. Such an updated or amended Privacy Policy shall enter into force at the moment of its publication on our Website.

Having amended the Privacy Policy, we will inform you about essential, in our opinion, amendments by publishing them on the Website. The “Update date” stated at the bottom of the Privacy Policy indicates when the Privacy Policy was updated last time.

The Privacy Policy was last updated on 25 May 2018.